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Resolucion de Conflictos - Conflict Resolution

4.8( 9 REVIEWS )


Resolving conflict in a positive manner is a crucial skill in the workplace and training employees, as well as yourself on conflict management, presents beneficial skills for the workplace. The Resolution de Conflictos – Conflict Resolution course contributes an introduction to conflict resolution, teaching how to deploy appropriate communication tactics and learn conflict resolution styles with the Thomas-Kilmann Instrument in an easy to grasp way.

You will enhance your listening skills, relevant and strategic verbal and non-verbal communication skills for dealing with conflict and creating an operative atmosphere as well as a mutual understanding to reach the root cause of conflicts and learn how to assemble a conflict management plan suitable to generate positive decisions.

Benefits you will get?

  • Affordable, engaging & premium-quality e-learning study materials
  • Assessment through Tests and Quizzes and instant result
  • Internationally recognized accredited qualification
  • Access to course content on mobile, tablet or desktop from anywhere anytime
  • Personalized learning – Learn at your own pace, time and place
  • A vast array of fascinating subjects
  • Regularly updated contents
  • Dedicated support team working 24/7


  • Anyone with any academic background can enroll into this course.
  • A device with an active internet connection


We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.


The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days.

Course Curriculum

Resolucion de Conflictos
Módulo Uno: Inicio 00:05:00
Módulo Dos: Una Introducción A La Resolución De Conflictos 00:10:00
Módulo Tres: Estilos De Resolución De Conflictos Con El Instrumento de Thomas-Kilmann 00:10:00
Módulo Cuatro: Crear Una Atmósfera Efectiva 00:10:00
Módulo Cinco: Crear Un Entendimiento Mutuo 00:10:00
Módulo Seis: Enfocarse En Necesidades Individuales y Compartidas 00:10:00
Módulo Siete: Llegar A La Causa Raíz 00:10:00
Módulo Ocho: Generar Opciones 00:10:00
Módulo Nueve: Construir Una Solución 00:10:00
Módulo Diez: La Versión Corta Del Proceso 00:10:00
Módulo Once: Herramientas Adicionales 00:10:00
Módulo Doce: Finalizando 00:05:00
Presente su tarea 00:00:00

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