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Entrenamiento Para Call Center - Training for Call Center

4.8( 8 REVIEWS )
519 STUDENTS

Benefits you will get

Description

The Curso de formación de Call Center – Call Center Training Course course is ideal for anyone looking to get ahead in the career, specialise in an area of customer service.

The comprehensive course is intended to teach you the skills and techniques required to work as a call centre agent or assistant and perform various tasks such as answer telephone calls, interviewing clients, verifying information, and more. You will learn how to prepare and organise clients’ details and establish policies and procedures by entering client information and confirm pricing. In addition to all of that, you will learn how to interact verbally, understand your customer’s demand, develop listening skills, recognise tools to promote communication and much more. Learn the fundamental skills, knowledge and information to have a successful career in the relevant field.

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Requirements:

Assesment:

We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.

Accrediation:

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Certification:

The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days

Course Curriculum

Entrenamiento Para Call Center
Módulo Uno: Primeros Pasos 00:05:00
Módulo Dos: Conceptos Básicos (I) 00:15:00
Módulo Tres: Conceptos Básicos (II) 00:15:00
Módulo Cuatro: Etiqueta Telefónica 00:15:00
Módulo Cinco: Herramientas 00:15:00
Módulo Seis: Hablando como una Estrella 00:15:00
Módulo Siete: Tipos de Preguntas 00:15:00
Módulo Ocho: Estableciendo Puntos de Referencia 00:15:00
Módulo Nueve: Estableciendo Metas 00:30:00
Módulo Diez: Pasos Clave 00:15:00
Módulo Once: Cerrando 00:15:00
Módulo Doce: Cierre 00:05:00
Evaluación
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Course Reviews

4.8

4.8
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