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Benefits you will get

Description

The Curso de formación de Call Center – Call Center Training Course course is ideal for anyone looking to get ahead in the career, specialise in an area of customer service.

The comprehensive course is intended to teach you the skills and techniques required to work as a call centre agent or assistant and perform various tasks such as answer telephone calls, interviewing clients, verifying information, and more. You will learn how to prepare and organise clients’ details and establish policies and procedures by entering client information and confirm pricing. In addition to all of that, you will learn how to interact verbally, understand your customer’s demand, develop listening skills, recognise tools to promote communication and much more. Learn the fundamental skills, knowledge and information to have a successful career in the relevant field.

Screenshot:

Requirements:

Assesment:

We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.

Accrediation:

cpdqs logo
ciq

Certification:

Getting the certificate is easy. After Completion, get the PDF certificate within 24 hours at only $25.99. For the Hard copy, the amount is $40.99 and it will reach to you within 37 working day.

Curriculum

Entrenamiento Para Call Center
Módulo Uno: Primeros Pasos 00:05:00
Módulo Dos: Conceptos Básicos (I) 00:15:00
Módulo Tres: Conceptos Básicos (II) 00:15:00
Módulo Cuatro: Etiqueta Telefónica 00:15:00
Módulo Cinco: Herramientas 00:15:00
Módulo Seis: Hablando como una Estrella 00:15:00
Módulo Siete: Tipos de Preguntas 00:15:00
Módulo Ocho: Estableciendo Puntos de Referencia 00:15:00
Módulo Nueve: Estableciendo Metas 00:30:00
Módulo Diez: Pasos Clave 00:15:00
Módulo Once: Cerrando 00:15:00
Módulo Doce: Cierre 00:05:00
Evaluación
Presente su tarea 00:00:00


CERTIFICATION

The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days.



community

Your learning doesn’t end after the course ends. Work on your plans, discuss with your classmates and get real-time feedback from qualified trainers.

What Is In For You:

What our STUDENT says

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Quality assured

100% Money Back Guarantee

In case you’re hesitating, consider our 100% guarantee for this John Academy class. If you find that it hasn't met your expectations, simply drop us a note after you've participated through all the lessons in the class and we’ll refund your entire class fees.



FAQ’s

Your learning doesn’t end after the course ends. Work on your plans, discuss with your classmates and get real-time feedback from qualified trainers.

At John Academy we have prepared a range of frequently asked questions that our students ask prior to joining our courses. We hope you find these questions useful. However, if you have a specific question that is not covered, please contact us.

To enrol onto one of our online courses is very easy. On the course page of the course you are interested in just click on the ‘Add to Cart’ button which will add the course to your shopping cart.  This will then be followed by the checkout screen at which you can enter your payment details. Once your payment has successfully gone through, you will receive instant access to your online course. We will email you your course details and invoice straightaway to the email address you used to sign up.

Yes. With John Academy you will receive instant access to your course, meaning that you can study from anywhere in the world, as long as you have an internet connection. We have students taking our courses in over 80 countries worldwide.

Yes. You can purchase the course for someone else, whether it is a family member or friend. Just be sure to inform us after checkout so we can update the course details accordingly.

John Academy is not like a traditional college or institution where set dates for enrolment exist, we provide online training courses that are completely flexible. With our online training courses you can enrol and start your course at any time. You have complete control over your own learning.

All courses available at John Academy are studied online so you do not need to attend any training venue or classes.

You will receive instant access to your course once you have successfully completed the checkout. We send your login details for the course, along with a receipt for your payment straight away, to the email address used at checkout. Please make sure you therefore use the correct email address at checkout.

If you need help on the course just email our support team who will be able to guide and help you with whatever problem you are facing.

The PDF certificate’s turnaround time is 24 hours and for the hard copy certificate it is 3-9 working days, but it can be longer during busy periods.

At John Academy our courses are online and can be studied your own pace without any strict deadlines for completion throughout the duration of your course subscription.

Most of the courses available here at John Academy require little or no previous knowledge prior to enrolling. Our courses are ideal for beginners and those interested in the subject.

There is no age requirement to join the online training courses here at John Academy. Assuming that you can keep up with the learning material and study at your own pace, you shouldn’t have any problem learning.

Generally, you will receive access to the course for 12 months from the date of joining. Please check the individual course page for more details.

In the unlikely event that you should fail an exam, you will be given an opportunity to retake it.

The majority of our courses conform to the internationally accepted Centre for International Qualifications (CiQ) and Continuing Professional Development (CPD). CiQ and CPD are recognized nationally across the United States and internationally around the world, thus the CiQ & CPD Award should be recognized by academic institutions, public organizations and private companies. Your certificate will contain the John Academy CiQ & CPD Award.

Please use the Contact us page to contact us should you have a specific question which is not answered here.

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