Whether you are a call centre trainer looking for quality training materials that will truly benefit your agents or a call centre agent and want to develop your skills and knowledge to provide excellent customer service to the clients, then you are in luck.
This Diploma in Customer Service and Call Centre Training course is designed to help you expertly handle customer calls, manages account queries, customer complaints, objections or support issues and ensure that every caller receives the best conceivable service.
This comprehensive course will also provide you with the skill-building in every aspect of interacting with customers, identify tools to enhance communication skill, understand your customers need, deal with complex customers and create followers every single time you engage with your customers.
Benefits you will get
- Affordable, engaging & premium-quality e-learning study materials
- Assessment through Tests and Quizzes and instant result
- Internationally recognized accredited qualification
- Access to course content on mobile, tablet or desktop from anywhere anytime
- Personalized learning – Learn at your own pace, time and place
- A vast array of fascinating subjects
- Regularly updated contents
- Dedicated support team working 24/7
- Anyone with any academic background can enroll into this course.
- A device with an active internet connection
We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.
The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days.