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Diploma in Customer Service and Call Centre Training

4.8( 7 REVIEWS )


Whether you are a call centre trainer looking for quality training materials that will truly benefit your agents or a call centre agent and want to develop your skills and knowledge to provide excellent customer service to the clients, then you are in luck.

This Diploma in Customer Service and Call Centre Training course is designed to help you expertly handle customer calls, manages account queries, customer complaints, objections or support issues and ensure that every caller receives the best conceivable service.

This comprehensive course will also provide you with the skill-building in every aspect of interacting with customers, identify tools to enhance communication skill, understand your customers need, deal with complex customers and create followers every single time you engage with your customers.

Benefits you will get

  • Affordable, engaging & premium-quality e-learning study materials
  • Assessment through Tests and Quizzes and instant result
  • Internationally recognized accredited qualification
  • Access to course content on mobile, tablet or desktop from anywhere anytime
  • Personalized learning – Learn at your own pace, time and place
  • A vast array of fascinating subjects
  • Regularly updated contents
  • Dedicated support team working 24/7


  • Anyone with any academic background can enroll into this course.
  • A device with an active internet connection


We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.


The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days.

Course Curriculum

Atencion al Cliente
Módulo Uno: Primeros Pasos 00:05:00
Módulo Dos: Quiénes Somos y Qué Hacemos 00:30:00
Módulo Tres: Estableciendo tu Actitud 00:30:00
Módulo Cuatro: Identificando y Abordando las Necesidades de los Clientes 00:30:00
Módulo Cinco: Generando Negocios Reiterados 00:30:00
Módulo Seis: Atención al Cliente en Persona 00:20:00
Módulo Siete: Dar Atención al Cliente Por Teléfono 00:30:00
Módulo Ocho: Proveer Atención al Cliente de forma Electrónica 00:20:00
Módulo Nueve: Recuperando Clientes Difíciles 00:20:00
Módulo Diez: Entendiendo Cuándo Intensificar Las Acciones 00:20:00
Módulo Once: Diez Cosas Que Puedes Hacer Para Asombrar a Tus Clientes en Cada Ocasión 00:10:00
Módulo Doce: Cierre 00:05:00
Entrenamiento Para Call Center
Módulo Uno: Primeros Pasos 00:05:00
Módulo Dos: Conceptos Básicos (I) 00:15:00
Módulo Tres: Conceptos Básicos (II) 00:15:00
Módulo Cuatro: Etiqueta Telefónica 00:15:00
Módulo Cinco: Herramientas 00:15:00
Módulo Seis: Hablando como una Estrella 00:15:00
Módulo Siete: Tipos de Preguntas 00:15:00
Módulo Ocho: Estableciendo Puntos de Referencia 00:15:00
Módulo Nueve: Estableciendo Metas 00:30:00
Módulo Diez: Pasos Clave 00:15:00
Módulo Once: Cerrando 00:15:00
Módulo Doce: Cierre 00:05:00
Presente su tarea 00:00:00

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