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Customer Service and Team Management Diploma

4.8( 7 REVIEWS )


The Servicio al cliente y formación en gestión de equipos – Customer Service and Team Management Training course begins by explaining how to establish your attitude to work in the customer service sector, provides a comprehensive knowledge of species of customer service in different industries. You understand the role of a customer service assistant and how to identify and address the needs of clients.

You will learn how to provide excellent customer service and generate repeated businesses, whether working in hospitality or retail. Over multiple modules, you will learn how to provide customer service over the phone, telephone etiquette, provide electronic customer service, dealing with complicated and angry customers, and more.

This course will also equip you with ten things you can do to astonish your customers on every occasion and ultimately meet your desired goals.

Benefits you will get?

  • Affordable, engaging & premium-quality e-learning study materials
  • Assessment through Tests and Quizzes and instant result
  • Internationally recognized accredited qualification
  • Access to course content on mobile, tablet or desktop from anywhere anytime
  • Personalized learning – Learn at your own pace, time and place
  • A vast array of fascinating subjects
  • Regularly updated contents
  • Dedicated support team working 24/7


  • Anyone with any academic background can enroll into this course.
  • A device with an active internet connection


We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.


The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days.

Course Curriculum

Atencion al Cliente
Módulo Uno: Primeros Pasos 00:05:00
Módulo Dos: Quiénes Somos y Qué Hacemos 00:30:00
Módulo Tres: Estableciendo tu Actitud 00:30:00
Módulo Cuatro: Identificando y Abordando las Necesidades de los Clientes 00:30:00
Módulo Cinco: Generando Negocios Reiterados 00:30:00
Módulo Seis: Atención al Cliente en Persona 00:20:00
Módulo Siete: Dar Atención al Cliente Por Teléfono 00:30:00
Módulo Ocho: Proveer Atención al Cliente de forma Electrónica 00:20:00
Módulo Nueve: Recuperando Clientes Difíciles 00:20:00
Módulo Diez: Entendiendo Cuándo Intensificar Las Acciones 00:20:00
Módulo Once: Diez Cosas Que Puedes Hacer Para Asombrar a Tus Clientes en Cada Ocasión 00:10:00
Módulo Doce: Cierre 00:05:00
Construccion y Gerencia de un Equipo Virtual
Módulo Uno: Primeros Pasos 00:05:00
Módulo Dos: Armando su Equipo Virtual (I) 00:30:00
Módulo Tres: Armando su Equipo Virtual (II) 00:30:00
Módulo Cuatro: Reuniones del Equipo Virtual 00:30:00
Módulo Cinco: Comunicación (I) 00:20:00
Módulo Seis: Comunicación (II) 00:30:00
Módulo Siete: Mejorando la Confianza 00:30:00
Módulo Ocho: Problemas Culturales 00:30:00
Modulo Nueve: Tener Éxito con un Equipo Virtual 00:20:00
Módulo Diez: Lidiando con Gente que no Sabe Jugar en Equipo 00:30:00
Módulo Once: Eligiendo las Herramientas Adecuadas 00:20:00
Módulo Doce: Cierre 00:05:00
Presente su tarea 00:00:00

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