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Atencion al Cliente - Customer Service

4.7( 7 REVIEWS )
619 STUDENTS

Benefits you will get

Description

One of the most valuable components of any business is its customer service sector since it has the potential to make or break the formation of a business.

The Certificado en Atención al Cliente – Certificate in Customer Service is designed to explain every skill you need to work in the customer service sector. You will understand the role of a customer service assistant and learn how to establish your attitude and attract potential customers. Learn to identify and address the needs of clients and handle hostile customers. Moreover, get a guideline to ensure customer support activities produce a notable benefit to the business and fulfill customer loyalty targets. How to give customer service over the phone by answering product and service questions, resolve customer complaints also mentioned in the course.

Screenshot:

Requirements:

Assesment:

We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.

Accrediation:

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Certification:

The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days

Course Curriculum

Atencion al Cliente
Módulo Uno: Primeros Pasos 00:05:00
Módulo Dos: Quiénes Somos y Qué Hacemos 00:30:00
Módulo Tres: Estableciendo tu Actitud 00:30:00
Módulo Cuatro: Identificando y Abordando las Necesidades de los Clientes 00:30:00
Módulo Cinco: Generando Negocios Reiterados 00:30:00
Módulo Seis: Atención al Cliente en Persona 00:20:00
Módulo Siete: Dar Atención al Cliente Por Teléfono 00:30:00
Módulo Ocho: Proveer Atención al Cliente de forma Electrónica 00:20:00
Módulo Nueve: Recuperando Clientes Difíciles 00:20:00
Módulo Diez: Entendiendo Cuándo Intensificar Las Acciones 00:20:00
Módulo Once: Diez Cosas Que Puedes Hacer Para Asombrar a Tus Clientes en Cada Ocasión 00:10:00
Módulo Doce: Cierre 00:05:00
Evaluación
Presente su tarea 00:00:00

Course Reviews

4.7

4.7
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