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ITIL® Service Operation - Video Training Course

4.7( 8 REVIEWS )
653 STUDENTS

Description:

ITIL Service Operation aims to provide IT services effectively and efficiently. The ITIL® Service Operation – Video Training Course covers all the necessary information related to ITIL service operation, including the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.

ITIL Service operation carries out operational tasks and includes event management, incident management, request fulfillment, access management, problem management, IT operations control, facilities management, application management, and Technical management. Throughout the course, you will learn all these operational tasks and able to improve your IT service management.

The course emphasizes the principles, processes, operational activities, and functions that enable you and your organizations to successfully manage the products and services and help you to understand how the products and services work.

Benefits you will get?

  • Affordable, engaging & premium-quality e-learning study materials
  • Assessment through Tests and Quizzes and instant result
  • Internationally recognized accredited qualification
  • Access to course content on mobile, tablet or desktop from anywhere anytime
  • Personalized learning – Learn at your own pace, time and place
  • A vast array of fascinating subjects
  • Regularly updated contents
  • Dedicated support team working 24/7

Requirements:

  • Anyone with any academic background can enroll into this course.
  • A device with an active internet connection

Assessment:

We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.

Certification:

The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days.

Course Curriculum

Course Introduction
Course Organization 00:10:00
Course Conventions & Agenda 00:06:00
IT Service Lifecycle Service Operation
Introduction to Service Operation 00:09:00
Principles of Service Operation 00:24:00
Service Operation Summary 00:03:00
Service Operation Processes
Event Management 00:37:00
Incident Management 00:35:00
Request Fulfillment 00:22:00
Problem Management 00:28:00
Access Management 00:21:00
Operational Activities of Other Lifecycle Processes 00:11:00
Service Operation Processes Summary 00:04:00
Common Service Operation Activities
Common Activities 00:24:00
Common Activities Summary 00:02:00
Service Operation Functions
Service Desk Function 00:12:00
Technical Management Function 00:08:00
IT Operations Management 00:06:00
Application Management Function 00:15:00
Service Operation Functions Summary 00:04:00
Technical Considerations
Service Operation Organizational Structures 00:08:00
Roles & Responsibilities 00:17:00
Technology Considerations 00:12:00
Implementing Service Operation 00:14:00
Service Operation Considerations Summary 00:05:00
Workbooks
Workbooks – ITIL® Service Operation – Video Training Course 00:00:00
Mock Exam
Mock Exam- ITIL® Service Operation – Video Training Course 00:20:00
Final Exam
Final Exam- ITIL® Service Operation – Video Training Course 00:20:00

Course Reviews

4.7

4.7
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