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ITIL® Service Offerings & Agreements - Video Training Course

4.7( 9 REVIEWS )
539 STUDENTS

Description:

The ITIL® Service Offerings & Agreements – Video Training Course deals with ITIL service offerings and agreement. In the course, you will learn the proper ways of ITIL service offerings and agreements (SOA) and know the necessary training, implementation, and technology to achieve your business goals.

The course will help you to know the practical application of SOA practices to enable portfolio, service level, service catalog, demand, supplier, and financial management. Throughout the course, you will learn the appropriate procedures of SOA so that you can apply the knowledge in the real world.

The course will also prepare you for the SOA exam and make you confident to deal with SOA issues. After completing the course, you will able to learn how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation, and continual service improvement) can offer value to organizations and projects. You will also learn how the service offerings and agreement can be created to support both business and customers’ needs.

Benefits you will get?

  • Affordable, engaging & premium-quality e-learning study materials
  • Assessment through Tests and Quizzes and instant result
  • Internationally recognized accredited qualification
  • Access to course content on mobile, tablet or desktop from anywhere anytime
  • Personalized learning – Learn at your own pace, time and place
  • A vast array of fascinating subjects
  • Regularly updated contents
  • Dedicated support team working 24/7

Requirements:

  • Anyone with any academic background can enroll into this course.
  • A device with an active internet connection

Assessment:

We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.

Certification:

The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days.

Course Curriculum

Course Introduction
Course Organization FREE 00:06:00
Course Conventions & Agenda 00:07:00
Service Offerings & Agreements
Introduction to Service Offerings & Agreements 00:08:00
Service Offerings & Agreements Principles 00:21:00
Service Offerings & Agreements Context 00:08:00
Service Offerings & Agreements Summary 00:04:00
SOA Processes
Service Portfolio Management 00:37:00
Service Catalog Management 00:28:00
Service Level Management 00:39:00
Demand Management 00:36:00
Supplier Management 00:29:00
Financial Management 00:50:00
Business Relationship Management 00:25:00
SOA Processes Summary 00:05:00
Organizing, Technology & Implementation
Organizing for SOA 00:19:00
SOA Technology & Implementation 00:17:00
Organizing, Technology & Implementation Summary 00:03:00
Workbooks
Workbooks – ITIL® Service Offerings & Agreements – Video Training Course 00:00:00
Mock Exam
Mock Exam- ITIL® Service Offerings & Agreements – Video Training Course 00:20:00
Final Exam
Final Exam- ITIL® Service Offerings & Agreements – Video Training Course 00:20:00

Course Reviews

4.7

4.7
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