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ITIL® Service Design - Video Training Course

4.8( 9 REVIEWS )
651 STUDENTS

Description:

ITIL Service Design is one of the essential parts of ITIL Service Lifecycle. The purpose of the ITIL® Service Design – Video Training Course is to help you to design new IT services.

Throughout the course, you will learn the service design activities and process including a special focus on design coordination, service catalog management, service level management, risk management, capacity management, availability management, IT service continuity management, information security management, compliance management, architect management, and supplier management. The course aims to enable you to design services that meet the needs of the organization or program.

The ITIL® Service Design – Video Training Course teaches you the purpose, principles, and processes of service design. It will also teach you how to organize and implement this as part of overall service management as well as providing guidance on technology-related activities and considerations. The course demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.

Benefits you will get?

  • Affordable, engaging & premium-quality e-learning study materials
  • Assessment through Tests and Quizzes and instant result
  • Internationally recognized accredited qualification
  • Access to course content on mobile, tablet or desktop from anywhere anytime
  • Personalized learning – Learn at your own pace, time and place
  • A vast array of fascinating subjects
  • Regularly updated contents
  • Dedicated support team working 24/7

Requirements:

  • Anyone with any academic background can enroll into this course.
  • A device with an active internet connection

Assessment:

We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.

Certification:

The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days.

Course Curriculum

Course Introduction
Course Organization FREE 00:09:00
Course Conventions & Agenda 00:05:00
Service Design
Introduction to Service Design 00:18:00
Service Design Principles 00:35:00
Service Design Summary 00:03:00
Service Design Activities
Introduction to Design Activities 00:03:00
Aspects of Service Design 00:33:00
Subsequent Design Activities 00:06:00
Service Design Activities Summary 00:03:00
Service Design Processes
Design Coordination 00:36:00
Service Catalog Management 00:23:00
Service Level Management 00:38:00
Availability Management 00:48:00
Capacity Management 00:33:00
T Service Continuity Management 00:30:00
Information Security Management 00:31:00
Supplier Management 00:27:00
Service Design Processes Summary 00:07:00
Technology, Organization & Implementation
Technology-Related Activities 00:27:00
Organizing for Service Design 00:24:00
Implementing Service Design 00:08:00
Technology, Organization & Implementation Summary 00:08:00
Workbooks
Workbooks – ITIL® Service Design – Video Training Course 00:00:00

Course Reviews

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