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ITIL® Operational Support & Analysis - Video Training Course

4.9( 9 REVIEWS )
678 STUDENTS

Description:

ITIL Operational Support and Analysis (OSA) focuses on the practical operation of OSA practices to enable event, incident, request, problem, access, technical, IT operations, and application management.

The ITIL® Operational Support & Analysis – Video Training Course will teach you how to manage the everyday operation of IT services and obtain a better understanding of how to implement the ITIL processes that will enable them to deliver and support services to customers. Throughout the course, you will learn about the common OSA activities and service operation process. The course is sub-divided into several sections that include Service Operation Process, OSA Common Activities, Service Operation Functions, and the ways of implementing and organizing OSA.

The ITIL® Operational Support & Analysis – Video Training Course will prepare you with the practical knowledge for ITIL Service Operation. The course will help you for the ITIL Intermediate Certificate: Operational Support & Analysis.

Benefits you will get?

  • Affordable, engaging & premium-quality e-learning study materials
  • Assessment through Tests and Quizzes and instant result
  • Internationally recognized accredited qualification
  • Access to course content on mobile, tablet or desktop from anywhere anytime
  • Personalized learning – Learn at your own pace, time and place
  • A vast array of fascinating subjects
  • Regularly updated contents
  • Dedicated support team working 24/7

Requirements:

  • Anyone with any academic background can enroll into this course.
  • A device with an active internet connection

Assessment:

We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.

Certification:

The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days.

Course Curriculum

Course Introduction
Course Organization FREE 00:07:00
Course Conventions & Agenda 00:06:00
Introduction to Operational Support & Analysis
Service Operation 00:09:00
Principles of OSA 00:19:00
OSA Summary 00:02:00
Service Operation Processes
Event Management 00:45:00
Incident Management 00:36:00
Request Fulfillment 00:22:00
Problem Management 00:42:00
Access Management 00:22:00
Operational Activities of Other Lifecycle Processes 00:10:00
Service Operation Processes Summary 00:04:00
OSA Common Activities
Common Activities 00:09:00
OSA’s Common Activities 00:14:00
Common Activities Summary 00:02:00
Service Operation Functions
Service Desk Function 00:14:00
Technical Management Function 00:09:00
IT Operations Management 00:10:00
Application Management Function 00:14:00
Service Operation Functions Summary 00:03:00
Organize & Implement
Organizational Structures 00:08:00
Roles & Responsibilities 00:16:00
Technology Considerations 00:15:00
Implementing OSA 00:15:00
Organize & Implement Summary 00:05:00
Workbooks
Workbooks – ITIL® Operational Support & Analysis – Video Training Course 00:00:00
Mock Exam
Mock Exam- ITIL® Operational Support & Analysis – Video Training Course 00:20:00
Final Exam
Final Exam- ITIL® Operational Support & Analysis – Video Training Course 00:20:00

Course Reviews

4.9

4.9
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