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Description:

The ITIL® Managing Across the Lifecycle – Video Training Course offers an in-depth analysis of ITIL managing so that you can able to apply your skills to an organizations service by bridging the service lifecycle stages. You will know the process of stakeholder management, the communication system in a business, process integration, and managing services across the lifecycle. In the ITIL® Managing Across the Lifecycle – Video Training Course course, you will also learn the ways of governance, measurement, implement, and improving in ITIL lifecycle.

The series course deals with several sub-divided issues. For example, Communication and Stakeholder management provides you with knowledge of stakeholder management and communication and explains the role of business relationship management in communication. The part Process Integration describes the integration of service management processes through the service lifecycle. On the other hand, in Managing services across the service lifecycle section, you will learn how to identify and assess the needs of the stakeholders and customers and the requirements across all service lifecycle stages.

In short, after completing the course, you will be able to implement, assess, and improve service management in your business organization.

Benefits you will get?

  • Affordable, engaging & premium-quality e-learning study materials
  • Assessment through Tests and Quizzes and instant result
  • Internationally recognized accredited qualification
  • Access to course content on mobile, tablet or desktop from anywhere anytime
  • Personalized learning – Learn at your own pace, time and place
  • A vast array of fascinating subjects
  • Regularly updated contents
  • Dedicated support team working 24/7

Requirements:

  • Anyone with any academic background can enroll into this course.
  • A device with an active internet connection

Assessment:

We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.

Certification:

Getting the certificate is easy. After Completion, get the PDF certificate within 24 hours at only $25.99. For the Hard copy, the amount is $40.99 and it will reach to you within 37 working day.

Curriculum

Course Introduction
Course Organization 00:11:00
Course Conventions & Agenda 00:11:00
Introduction to Managing Across the Lifecycle
The Practice of Service Management 00:19:00
Service Value Across the Lifecycle 00:21:00
Other Key Concepts 00:22:00
Introduction to MaLC Summary 00:47:00
Stakeholder Management & Communication
Stakeholder Management 00:21:00
Stakeholder Communication 00:17:00
Stakeholder Management & Communication Summary 00:15:00
Process Integration
Process Integration Across the Lifecycle 00:26:00
Service Strategy 00:28:00
Service Design 00:37:00
Service Transition 00:41:00
Service Operation 00:29:00
Continual Service Improvement 00:07:00
Process Integration Summary 00:14:00
Managing Services Across the Lifecycle
Stakeholder Needs 00:18:00
Managing Cross-Lifecycle Processes 00:11:00
Implementing & Improving Services 00:15:00
Challenges, CSFs & Risks 00:27:00
Managing Services Across 00:16:00
Governance
Governance 00:25:00
Organizational Structure 00:32:00
Service Provider Types 00:15:00
Governance Summary 00:13:00
Measurement
Measuring 00:23:00
Measurement Frameworks 00:26:00
Measurement Summary 00:11:00
Implement & Improving
Implementing Service Management 00:13:00
Assessing Service Management 00:35:00
Improving Service Management 00:13:00
Key Considerations 00:30:00
Implementing & Improving Summary 00:17:00
Workbooks
Workbooks – ITIL® Managing Across the Lifecycle – Video Training Course 00:00:00


CERTIFICATION

The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days.



community

Your learning doesn’t end after the course ends. Work on your plans, discuss with your classmates and get real-time feedback from qualified trainers.

What Is In For You:

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FAQ’s

Your learning doesn’t end after the course ends. Work on your plans, discuss with your classmates and get real-time feedback from qualified trainers.

At John Academy we have prepared a range of frequently asked questions that our students ask prior to joining our courses. We hope you find these questions useful. However, if you have a specific question that is not covered, please contact us.

To enrol onto one of our online courses is very easy. On the course page of the course you are interested in just click on the ‘Add to Cart’ button which will add the course to your shopping cart.  This will then be followed by the checkout screen at which you can enter your payment details. Once your payment has successfully gone through, you will receive instant access to your online course. We will email you your course details and invoice straightaway to the email address you used to sign up.

Yes. With John Academy you will receive instant access to your course, meaning that you can study from anywhere in the world, as long as you have an internet connection. We have students taking our courses in over 80 countries worldwide.

Yes. You can purchase the course for someone else, whether it is a family member or friend. Just be sure to inform us after checkout so we can update the course details accordingly.

John Academy is not like a traditional college or institution where set dates for enrolment exist, we provide online training courses that are completely flexible. With our online training courses you can enrol and start your course at any time. You have complete control over your own learning.

All courses available at John Academy are studied online so you do not need to attend any training venue or classes.

You will receive instant access to your course once you have successfully completed the checkout. We send your login details for the course, along with a receipt for your payment straight away, to the email address used at checkout. Please make sure you therefore use the correct email address at checkout.

If you need help on the course just email our support team who will be able to guide and help you with whatever problem you are facing.

The PDF certificate’s turnaround time is 24 hours and for the hard copy certificate it is 3-9 working days, but it can be longer during busy periods.

At John Academy our courses are online and can be studied your own pace without any strict deadlines for completion throughout the duration of your course subscription.

Most of the courses available here at John Academy require little or no previous knowledge prior to enrolling. Our courses are ideal for beginners and those interested in the subject.

There is no age requirement to join the online training courses here at John Academy. Assuming that you can keep up with the learning material and study at your own pace, you shouldn’t have any problem learning.

Generally, you will receive access to the course for 12 months from the date of joining. Please check the individual course page for more details.

In the unlikely event that you should fail an exam, you will be given an opportunity to retake it.

The majority of our courses conform to the internationally accepted Centre for International Qualifications (CiQ) and Continuing Professional Development (CPD). CiQ and CPD are recognized nationally across the United States and internationally around the world, thus the CiQ & CPD Award should be recognized by academic institutions, public organizations and private companies. Your certificate will contain the John Academy CiQ & CPD Award.

Please use the Contact us page to contact us should you have a specific question which is not answered here.

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