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ITIL® Managing Across the Lifecycle - Video Training Course

4.9( 9 REVIEWS )
652 STUDENTS

Description:

The ITIL® Managing Across the Lifecycle – Video Training Course offers an in-depth analysis of ITIL managing so that you can able to apply your skills to an organizations service by bridging the service lifecycle stages. You will know the process of stakeholder management, the communication system in a business, process integration, and managing services across the lifecycle. In the ITIL® Managing Across the Lifecycle – Video Training Course course, you will also learn the ways of governance, measurement, implement, and improving in ITIL lifecycle.

The series course deals with several sub-divided issues. For example, Communication and Stakeholder management provides you with knowledge of stakeholder management and communication and explains the role of business relationship management in communication. The part Process Integration describes the integration of service management processes through the service lifecycle. On the other hand, in Managing services across the service lifecycle section, you will learn how to identify and assess the needs of the stakeholders and customers and the requirements across all service lifecycle stages.

In short, after completing the course, you will be able to implement, assess, and improve service management in your business organization.

Benefits you will get?

  • Affordable, engaging & premium-quality e-learning study materials
  • Assessment through Tests and Quizzes and instant result
  • Internationally recognized accredited qualification
  • Access to course content on mobile, tablet or desktop from anywhere anytime
  • Personalized learning – Learn at your own pace, time and place
  • A vast array of fascinating subjects
  • Regularly updated contents
  • Dedicated support team working 24/7

Requirements:

  • Anyone with any academic background can enroll into this course.
  • A device with an active internet connection

Assessment:

We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.

Certification:

The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days.

Course Curriculum

Course Introduction
Course Organization FREE 00:11:00
Course Conventions & Agenda 00:11:00
Introduction to Managing Across the Lifecycle
The Practice of Service Management 00:19:00
Service Value Across the Lifecycle 00:21:00
Other Key Concepts 00:22:00
Introduction to MaLC Summary 00:47:00
Stakeholder Management & Communication
Stakeholder Management 00:21:00
Stakeholder Communication 00:17:00
Stakeholder Management & Communication Summary 00:15:00
Process Integration
Process Integration Across the Lifecycle 00:26:00
Service Strategy 00:28:00
Service Design 00:37:00
Service Transition 00:41:00
Service Operation 00:29:00
Continual Service Improvement 00:07:00
Process Integration Summary 00:14:00
Managing Services Across the Lifecycle
Stakeholder Needs 00:18:00
Managing Cross-Lifecycle Processes 00:11:00
Implementing & Improving Services 00:15:00
Challenges, CSFs & Risks 00:27:00
Managing Services Across 00:16:00
Governance
Governance 00:25:00
Organizational Structure 00:32:00
Service Provider Types 00:15:00
Governance Summary 00:13:00
Measurement
Measuring 00:23:00
Measurement Frameworks 00:26:00
Measurement Summary 00:11:00
Implement & Improving
Implementing Service Management 00:13:00
Assessing Service Management 00:35:00
Improving Service Management 00:13:00
Key Considerations 00:30:00
Implementing & Improving Summary 00:17:00
Workbooks
Workbooks – ITIL® Managing Across the Lifecycle – Video Training Course 00:00:00

Course Reviews

4.9

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