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ITIL® Foundation - Video Training Course

4.8( 9 REVIEWS )
632 STUDENTS

Description:

ITIL or Information Technology Infrastructure Library is a detailed written document for IT service management that focuses on aligning IT services with the needs of the business. ITIL helps the organization to guide how they design, implement, operate, and maintain IT services.

The ITIL® Foundation – Video Training Course provides the foundation of ITIL concepts and familiarises you with the fundamentals of IT Service Management as described in the IT Infrastructure Library. The course will also prepare you for the certification exam so that you can sit confidently for the well-recognized exam. The course includes the basic concepts of ITIL, the idea of CSI or Continual Service Improvement, the seven-step improvement process, etc. Throughout the ITIL® Foundation – Video Training Course, you will also learn the concepts of Service Operation, Service Transition, Service Design, and Service strategy.

ITIL is important as it is beneficial to the organizations that follow the approaches and use the techniques that it recommends. After completing the course, you will learn the foundation of ITIL concepts and ITIL certification exam.

Benefits you will get?

  • Affordable, engaging & premium-quality e-learning study materials
  • Assessment through Tests and Quizzes and instant result
  • Internationally recognized accredited qualification
  • Access to course content on mobile, tablet or desktop from anywhere anytime
  • Personalized learning – Learn at your own pace, time and place
  • A vast array of fascinating subjects
  • Regularly updated contents
  • Dedicated support team working 24/7

Requirements:

  • Anyone with any academic background can enroll into this course.
  • A device with an active internet connection

Assessment:

We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.

Certification:

The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days.

Course Curriculum

Course Introduction
Course Organization FREE 00:10:00
Course Conventions 00:06:00
Introduction to ITSM
ITSM as a Practice 00:31:00
ITSM Lifecycle 00:14:00
ITSM Summary 00:10:00
Continual Service Improvement
CSI Introduction 00:23:00
Step Improvement Process 00:09:00
CSI Summary 00:06:00
Service Operation
Introduction to Service Operation 00:23:00
Service Operation Processes 01:01:00
Service Operation Functions 00:19:00
Service Operation Summary 00:12:00
Service Transition
Introduction to Service Transition 00:14:00
Service Transition Processes 00:56:00
Summary of Service Transition 00:10:00
Service Design
Service Design Introduction 00:12:00
Service Design Processes 01:20:00
Service Design Summary 00:10:00
Service Strategy
Service Strategy Introduction 00:30:00
Service Strategy Activities 00:20:00
Service Strategy Summary 00:12:00
Workbooks
Workbooks – ITIL® Foundation – Video Training Course 00:00:00
Mock Exam
Mock Exam- ITIL® Foundation – Video Training Course 00:20:00
Final Exam
Final Exam- ITIL® Foundation – Video Training Course 00:20:00

Course Reviews

4.8

4.8
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