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ITIL® Continual Service Improvement - Video Training Course

4.8( 9 REVIEWS )


Continual Service Improvement (CSI), an inseparable part of ITIL Service Management framework, is a structured approach to assessing and measuring service. The main purpose of CSI is to continually align and realign IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes.

The ITIL® Continual Service Improvement – Video Training Course provides guidelines for introducing a cycle of service management improvements. The course includes the basic concepts of CSI, the seven-step- improvement process, 7-Step Improvement activities, lifecycle integration, 7-Step Improvement context, and 7-Step Improvement Process summary. Throughout the course, you will also know about reporting and measurement, CSI methods and techniques, technology for CSI, and reporting, methods, and technology summary. Finally, you will learn the ways of implementing CSI, the basics of CSI technology, and CSI organization.

Benefits you will get?

  • Affordable, engaging & premium-quality e-learning study materials
  • Assessment through Tests and Quizzes and instant result
  • Internationally recognized accredited qualification
  • Access to course content on mobile, tablet or desktop from anywhere anytime
  • Personalized learning – Learn at your own pace, time and place
  • A vast array of fascinating subjects
  • Regularly updated contents
  • Dedicated support team working 24/7


  • Anyone with any academic background can enroll into this course.
  • A device with an active internet connection


We assess our learners through quizzes or multiple choice test. This test will be assessed automatically and immediately to give you an instant result.


The PDF copy of Certificate of Completion can be claimed at the free of cost. If you need a hardcopy of this certificate, you have to pay an additional payment. The time for PDF certificate turnaround is 24 hours, and for the hardcopy, it is 3-7 working days.

Course Curriculum

Course Introduction
Course Organization FREE 00:07:00
Course Conventions & Agenda 00:06:00
Continual Service Improvement
Introduction to CSI 00:10:00
Principles of CSI 00:30:00
CSI Summary 00:06:00
7-Step Improvement Process
Step Improvement Introduction 00:08:00
7-Step Improvement Activities 00:13:00
Lifecycle Integration 00:14:00
7-Step Improvement Context 00:08:00
7-Step Improvement Process Summary 00:03:00
Reporting, Methods & Technology
Reporting & Measurement 00:24:00
CSI Methods & Techniques 00:22:00
Technology for CSI 00:12:00
Reporting, Methods & Technology Summary 00:03:00
CSI Organization & Implementation
Organizing for CSI 00:16:00
Implementing CSI 00:24:00
CSI Technology & Implementation Summary 00:05:00
Workbooks – ITIL® Continual Service Improvement – Video Training Course 00:00:00
Mock Exam
Mock Exam- ITIL® Continual Service Improvement – Video Training Course 00:20:00
Final Exam
Final Exam- ITIL® Continual Service Improvement – Video Training Course 00:20:00

Course Reviews


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